---
title: "QL Commentary: Sinclair USA Customer Service Critique"
type: "article"
slug: "ql-commentary-sinclair-usa-customer-service-critique"
url: "http://localhost/article/ql-commentary-sinclair-usa-customer-service-critique/"
markdown_url: "http://localhost/article/ql-commentary-sinclair-usa-customer-service-critique.md"
published_at: "2026-03-14T13:00:03+00:00"
modified_at: "2026-03-14T13:00:03+00:00"
featured_image:
  url: "http://localhost/wp-content/uploads/2022/04/20230809-041332.jpg"
excerpt: "Editorial criticizing Sinclair USA's customer service and business practices: inconsistent delivery priority between American Express and direct orders, refusal to discount to dealers, uninformed telephone staff, and an overall indifferent attitude toward the user community that kept Sinclair technology alive after the Timex collapse. References Sir Clive Sinclair and suggests sending Nigel Searle In Search…"
category:
  - name: "Timelinez"
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post_tag:
  - name: "Editorial"
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indiv:
  - name: "Norm Lehfeldt"
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    url: "http://localhost/indiv/norm-lehfeldt/"
publication_r:
  id: 21571
  title: "Timelinez"
  type: "periodical"
  url: "http://localhost/periodical/timelinez/"
authors_r:
  - name: "Norm Lehfeldt"
    slug: "norm-lehfeldt"
    taxonomy: "indiv"
    url: "http://localhost/indiv/norm-lehfeldt/"
volume: "3"
issue: "10"
issues_articles:
  - id: 38827
    title: "Timelinez v3 n10/11"
    type: "issue"
    url: "http://localhost/issue/timelinez-v3-n10-11/"
pages: "6"
pubdate: "October/November 1985"
archive_link: false
---

# QL Commentary: Sinclair USA Customer Service Critique

Editorial criticizing Sinclair USA’s customer service and business practices: inconsistent delivery priority between American Express and direct orders, refusal to discount to dealers, uninformed telephone staff, and an overall indifferent attitude toward the user community that kept Sinclair technology alive after the Timex collapse. References Sir Clive Sinclair and suggests sending Nigel Searle In Search of Excellence.