See all articles from Timelinez v3 n10/11
Editorial criticizing Sinclair USA’s customer service and business practices: inconsistent delivery priority between American Express and direct orders, refusal to discount to dealers, uninformed telephone staff, and an overall indifferent attitude toward the user community that kept Sinclair technology alive after the Timex collapse. References Sir Clive Sinclair and suggests sending Nigel Searle In Search of Excellence.